Automation
Process Automation FAQ
Answers to common questions about Process Automation: fixed pricing, tools we use, certified invoicing, keeping your access secure and ongoing maintenance.
On this page
The questions we hear most before and during an automation project. If yours isn't here, get in touch.
Questions and answers
How is the price worked out?
After mapping the process, we send a fixed-price proposal with a clearly defined scope. No surprises: if you want to add something, we quote it separately before going ahead.
Do I need technical knowledge?
No. You just need to know your process well. We handle the technical side and explain the result in plain language.
Which tools do you use?
Platforms such as Make, n8n or Zapier, or custom code, depending on the case. We connect Google Sheets, Gmail, Outlook, WhatsApp, CRMs and invoicing software with an API.
Will it work with my invoicing software?
If the software has an API, like InvoiceXpress, Moloni or Vendus, it's usually possible. Documents are still issued by the certified software.
Is my access kept secure?
We ask only for the permissions we need, prefer API keys and dedicated users, and share credentials through a password vault. You can revoke access at any time.
What if a tool changes its API?
With a maintenance plan, we keep track of those changes and adapt the automation. Fundamental changes, such as switching tools, are quoted separately.
How will I know if something fails?
The automations we maintain have monitoring and error alerts. We're notified of failures and, if they affect your operations, we let you know too.
How long does a project take?
Simple automations are usually ready within a few weeks. The exact timeline is always in the proposal.
Do I own the automation?
Yes. Automations are built for your business and in your own accounts wherever possible. Ownership and transfer details are set out in the proposal.
Can the automation use AI?
Yes, where it adds real value, for example to sort incoming emails, extract data from supplier invoices or summarise requests. For critical steps we keep clear rules and, where needed, human approval.
Need help?
Our team answers by WhatsApp and email on working days.