AI Reviews
AI Review Management FAQ
Answers to common questions about AI Review Management: Google profile access, approving replies, negative reviews, Google's policies and monthly reports.
On this page
The questions we're asked most about the service. If you need more detail, get in touch.
Questions and answers
Do you need my Google account password?
No. You just invite Steevanz as a manager of your Google Business Profile. You can remove that access at any time.
Are replies published without me seeing them?
Only if you choose that mode for 4 and 5 star reviews. Reviews of 1 to 3 stars are always sent to you for approval.
Will the replies sound machine-written?
They shouldn't. We agree a style guide with you, use your own examples and avoid repeating generic replies. Each reply refers to what the customer actually wrote.
Can you delete negative reviews?
No. Only Google can remove reviews, and only when they breach its policies. We help you report those reviews, but removal isn't guaranteed.
Can you help me get more reviews?
The service focuses on replies. To collect more reviews legitimately, we recommend our NFC Google review plates, which make it easy to ask every customer.
Can I offer a discount for leaving a review?
No. Google's policies forbid incentives in exchange for reviews. Asking only happy customers for reviews isn't allowed either.
Do you reply to tourists in English?
Yes. By default we reply in the language the review was written in, within the languages agreed with you.
Does it work with platforms other than Google?
The service is designed for Google Business Profile. If you use other platforms, talk to us and we'll look at your case.
What's in the monthly report?
Your average rating trend, number of new reviews, response rate and the most mentioned topics, with suggestions on where to improve.
Can I cancel?
Yes. Let us know and remove Steevanz's manager access. The terms are set out in the proposal you receive before we start.
Need help?
Our team answers by WhatsApp and email on working days.