AI Chatbot
Using the AI chatbot day to day
How to look after the chatbot day to day: reviewing conversations, taking over a chat, updating menu, prices and hours and learning from questions.
On this page
A well-configured chatbot does not need constant attention, but it improves a lot with regular review. This page explains the recommended routine.
Reviewing conversations
In your client area you will find the conversation history for the website and WhatsApp. In the first few weeks, review a few conversations each day; after that, a weekly review is usually enough. Look especially for:
- Questions the chatbot answered with “I don't know”, which point to missing information.
- Answers that are correct but unclear or too long.
- Conversations handed to your team that the chatbot could have resolved itself.
Taking over a conversation
When the chatbot hands a conversation to your team, you receive an alert with a summary. On WhatsApp, a team member replies directly and the chatbot stays out of that conversation until it is handed back. Remember the 24-hour window: if you reply after that, you may need to use a template message.
Updating information
- 1
Identify the change
A new dish, new price, summer hours, a holiday closure or a new policy.
- 2
Send us the information
By WhatsApp or email, with the date it takes effect. Some simple updates you can make directly in your client area.
- 3
Check the answer
After the update, ask the chatbot the question on your website and confirm it replies with the new information.
Learning from questions
Conversations show what customers really want to know. Repeated questions about parking, vegetarian options or the price of a service may mean that information should be more visible on your website, menu or Google Business Profile.
Recommended routine
| How often | Task |
|---|---|
| Daily (first few weeks) | Read a few conversations and flag answers to correct |
| Weekly | Review unanswered questions and conversations handed to your team |
| Before any change | Send the new menu, prices, hours or closures with the start date |
| Monthly | Review tone, hand-overs and the most common questions with Steevanz |
If something goes wrong, see troubleshooting.
Need help?
Our team answers by WhatsApp and email on working days.