Using the waitlist day to day

Use the Queue tab of the Balcão (or of the waitlist) on the counter phone or tablet. The page updates by itself.

1. 1

   Call next

   When a table or turn is free, tap «Call next». If customers pick a staff member, there's one button per staff member.

2. 2

   The customer comes straight away

   The customer's phone rings and the ticket shows until what time their turn is held. There's nothing to mark on arrival.

3. 3

   If they don't show up

   After the time to arrive, tap «No-show». With the option on, the next one is called straight away.

4. 4

   Exceptions

   When the queue asks for the number of people (restaurants), each group has «Call»: a table for 2 is free, so you call the first group that fits, even if it is not next. In each person's «⋯»: call out of order, move up or down, call again, put back in the queue or mark that they left.

Adding someone at the desk

For people who don't want to use their phone: «Add someone at the desk», with just a name. It works even with the queue closed.

Sound for new entries

Turn on «Sound for new entries» on the counter device to hear when someone joins. It is remembered on that device.