AI Chatbot
Getting started with the AI chatbot
What the Steevanz AI chatbot is, where it works (website and WhatsApp), what it can answer, its limits and what you need to prepare to get started.
The AI chatbot answers your customers' questions on your website and on WhatsApp, at any time, based on your business's information: menu, prices, opening hours, services and policies. When a conversation calls for a booking or a person, it hands over to your booking link or your team.
What the chatbot does
- Answers common questions: opening hours, address, parking, prices, services, allergens, payment methods.
- Directs customers to your booking system when they want to book.
- Hands the conversation to a team member when a request falls outside its defined scope.
- Replies in the customer's language, which helps in tourist areas.
- Keeps a conversation history so you can review it and improve answers.
What the chatbot does not do
The chatbot only answers based on the information it has been given. When it does not know, it says so and offers your team's contact details instead of making something up. Even so, like any AI system, it can make mistakes, so we recommend reviewing conversations regularly, especially in the first few weeks.
Website and WhatsApp
| Channel | How customers talk to the chatbot | What is needed |
|---|---|---|
| Website | A chat window in the corner of the screen | Pasting a short snippet into your site, once |
| They message your business number | A number connected to the WhatsApp Business Platform and business verification with Meta |
What to prepare
- Your menu or service list with up-to-date prices.
- Opening hours, including bank holidays and seasonal changes.
- Policies: cancellations, groups, pets, payments, refunds.
- The questions your team gets asked most and the answers they usually give.
- What should always go to a person (complaints, special requests, events).
Need help?
Our team answers by WhatsApp and email on working days.