AI Voice
AI Voice Receptionist FAQ
Answers to common questions about the AI Voice Receptionist: phone numbers, languages, call recording and GDPR, bookings, transfers, costs and cancelling.
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Here are the questions customers ask us most often. If yours isn't here, get in touch.
Questions and answers
Do I need to change my phone number?
No. You can keep your number and forward calls to the receptionist, only when you are busy, don't answer or are closed. You can also choose a new dedicated number.
Will callers know they are talking to an AI?
Yes, and that's how it should be. The greeting introduces the receptionist as a virtual assistant. The conversation feels natural, but we never pretend it is a person.
Which languages does it speak?
European Portuguese and English. It can switch language mid-call, depending on how the caller speaks.
Are calls recorded? What about GDPR?
You can choose to record or only transcribe. Either way, callers are told at the start of the call. We agree the retention period with you and recommend updating your privacy policy.
Can it book appointments in my system?
Yes, when your booking system or calendar supports an integration. Otherwise, the receptionist collects the details and sends them as a request for your team to confirm.
What if someone really needs to speak to a person?
The receptionist transfers the call to the mobile you choose. If nobody answers, it takes a callback request and alerts you by WhatsApp or email.
Can it take payments or give medical advice?
No. The receptionist doesn't take payments or card details and doesn't give medical advice. In those cases it routes the caller to your team.
Does call forwarding cost anything?
It depends on your operator and plan. Some forwarded calls are charged as calls made by you. Check with your operator before switching it on.
How long does setup take?
Usually a few working days. It depends mainly on how quickly we receive your information and on the booking system integration.
Can I cancel?
Yes. Just cancel forwarding and let us know. Cancellation terms are set out in the proposal you receive before we start.
Need help?
Our team answers by WhatsApp and email on working days.