Configuring the digital guest guide

Languages

The guide includes Portuguese, English and two more languages of your choice from French, Spanish, German and Italian. It opens automatically in the language of the guest's phone and has a switcher. If you need more languages, we include the cost in your quote.

Sections

• Welcome
• Check-in and check-out
• WiFi, with a copy-password button
• How the property works: appliances, heating, air conditioning and hot water
• House and building rules
• Bins and recycling
• Noise and neighbours
• Emergencies: 112, your contact, pharmacy, hospital and health centre
• Getting there and parking
• Host recommendations
• Tourist tax: what it is and why it's charged
• Review your stay
• Complaints book and registration number

Together, these sections include the content Portuguese law requires in a holiday rental's information book: how the property works, rules, waste, appliances, noise, building rules and the contact of the person in charge, in Portuguese, English and two more languages.

The "Review your stay" section

It's the same for every guest: it explains that Booking.com sends its review request by email and Airbnb in the app (under Trips), after check-out, and that their opinion helps other travellers. It offers no discounts or gifts and doesn't ask for a particular score, because the platforms forbid it. If your property has a Google profile, we can add the Google link.

Link to your website

If you have your own website, we can show a discreet "Official website" link. It's off by default: Airbnb forbids encouraging guests to book off the platform, so we never use lines like "book direct and save".

Requesting changes

Send us what changed by WhatsApp or email. We update the guide and the PDF within two working days, in every language. The plate never needs replacing.