Loyalty Card
Loyalty card troubleshooting
Fixes for common issues: the stamp is refused, the PIN locked, the customer lost the card and the plate doesn't open.
On this page
The stamp is refused
Within the minimum time between stamps another one can't be given: the message says from what time it can. Also check the card is active in the settings.
The PIN locked
After 5 wrong PINs, the card locks for 15 minutes. You can stamp from the Balcão meanwhile.
The customer lost their card
Use «Already have a card?» (with email) or «Show card QR» in the Balcão. See usage.
The NFC plate doesn't open
NFC must be on in the phone. Otherwise, the customer scans the QR code printed on the plate.
Need help?
Our team answers by WhatsApp and email on working days.