AI chatbot troubleshooting

When you contact us, tell us the channel (website or WhatsApp), the approximate date and time and, if possible, a screenshot of the conversation. That speeds things up considerably.

The chatbot gave a wrong answer

1. Check that the correct information is in the knowledge base and that there is no older version alongside it.
2. Consider whether the question was ambiguous; sometimes adding an explicit answer for that case is enough.
3. Send us the example; we will correct the knowledge base and test again.

The widget is not showing on the website

• Check the snippet was added to every page, not just the home page.
• Clear your website and browser cache; some caching systems take a while to show changes.
• Check whether an ad blocker or cookie consent tool is stopping the script from loading.
• If your site has a strict content security policy, the widget's domain needs to be allowed.

The chatbot is not replying on WhatsApp

• Check that business verification and the number connection are complete.
• See whether a team member has taken over the conversation; if so, the chatbot stays silent until it is handed back.
• Check that the number is not being used in another app in an incompatible way at the same time.

Rejected template messages

Meta may reject templates with promotional content in a utility category, badly formatted variables or unclear wording. We rewrite and resubmit them; usually it is enough to make the purpose of the message more explicit.

Answers too long or too formal

We adjust tone and answer length in the configuration. Tell us how you would prefer the chatbot to reply, ideally with a real example. See also the FAQ or contact us.