AI Chatbot
AI chatbot FAQ
Answers to common questions about the Steevanz AI chatbot: accuracy, languages, WhatsApp, bookings, handing over to staff, clinics and GDPR.
Questions and answers
Can the chatbot make up answers?
It is configured to answer only from your information and to say it does not know when it has no answer. Even so, AI can make mistakes, so we recommend reviewing conversations regularly.
Which languages does it reply in?
By default it replies in the language the customer writes in. You can limit it to a set of languages.
Can I use my current WhatsApp number?
In many cases, yes. We will look at whether it is better to migrate your current number or use a new one. See setup.
What is the WhatsApp 24-hour window?
After the customer's last message, a business can reply freely for 24 hours. Outside that period, it can only send template messages approved by Meta.
Does the chatbot take bookings?
It sends customers to your booking link, where they choose a time with real availability. It works especially well with the online booking system.
How does it hand over to a person?
When a request is out of scope or the customer asks to speak to someone, your team receives an alert with a summary and continues the conversation.
Can I use it in a clinic?
Yes, for information about services, prices, opening hours and appointments. It does not give medical advice and passes clinical questions to your team.
How do I update the menu or prices?
Send us the change by WhatsApp or email. Some simple updates you can make directly in your client area.
Are conversations stored?
Yes, for the agreed period, to provide the service and improve answers, in line with GDPR.
How can I see the chatbot in action?
Book a demo and we will show you the chatbot answering with information from a business like yours.
Related documentation
- Getting started: what the chatbot does, its limits and what to prepare.
- Setup: website widget and WhatsApp connection.
- Configuration: knowledge base, tone, hand-overs and safety guardrails.
- Usage: reviewing conversations, taking over chats and updating information.
Still have questions?
Visit the product page, troubleshooting or contact us.
Need help?
Our team answers by WhatsApp and email on working days.