Getting started with AI Review Management

AI Review Management helps you reply to every review on your Google Business Profile without spending hours writing. Steevanz connects the service to your profile, monitors new reviews and drafts replies in your brand's tone, which you approve before they are published.

What's included

• Continuous monitoring of new reviews on your Google Business Profile.
• Draft replies written in your business's tone, sent by WhatsApp or email for approval.
• Instant alerts when you receive a 1 to 3 star review.
• Monthly report with your rating trend, review volume and most mentioned topics.
• Human support from the Steevanz team for sensitive cases.

Why it's worth replying to every review

People looking for a restaurant, salon or clinic read reviews and the replies too. A thoughtful reply to criticism shows you take feedback seriously; a personal thank-you to a positive review strengthens the relationship. The hard part is staying consistent when the day is full, and that is where the service helps.

Replies also tell you things. Reading reviews regularly, rather than only when something goes wrong, reveals patterns: a dish everyone praises, a waiting time that keeps coming up, a team member customers mention by name. The monthly report brings those patterns together so you can act on them.

How it works

1. You give Steevanz manager access to your Google Business Profile.
2. We agree the tone, the rules and the cases that need special attention.
3. When a new review arrives, a draft reply is prepared.
4. You receive the draft, approve it or ask for changes, and the reply is published.
5. Every month you receive a report with the results.

Pairing with NFC plates

The service works especially well with NFC Google review plates: the plates help you collect more reviews, and AI management makes sure every one gets a reply. To get going, see setup or book a demo.