Guest Guide
Setting up the digital guest guide
The information we need to write the guide, how you approve the draft and where to place the plate inside the property.
1. Send us the information
Send it however suits you: a document, photos, the paper guide you already have or a WhatsApp voice message. We'll organise it.
| Topic | What to tell us |
|---|---|
| Check-in and check-out | Times, how to leave the keys, what to do with rubbish and linen |
| WiFi | Network name and password |
| The property | How the hob, oven, washing machine, heating, air conditioning and hot water work |
| Rules | House and building rules, quiet hours, smoking, pets, parties |
| Bins and recycling | Where the bins are and how to sort waste |
| Getting there and parking | From the airport and station, parking and public transport |
| Emergencies | Your contact, nearest pharmacy, hospital and health centre |
| Recommendations | Restaurants, beaches, walks and shops you recommend |
| Legal details | Registration number (RNAL) |
2. Approve the draft
Within about three working days we send you a link to the draft in Portuguese and the other languages. Ask for any corrections you like. We only publish once you approve.
3. Place the plate
The plate arrives written and tested within two to four working days. Place it inside the property, somewhere guests see as they walk in.
| Format | Where it works best |
|---|---|
| Wall plate | By the front door, on the inside |
| Stand | On the living-room table, the kitchen counter or at reception |
| Sticker | On the fridge or the hall mirror |
Need help?
Our team answers by WhatsApp and email on working days.