Online Bookings
Online booking system FAQ
Answers to common questions: accounts and apps, reminders, phone bookings, capacity, payments and data.
On this page
Questions and answers
Do customers need an account or an app?
No. They book on a web page with their name and contact.
How do they get the confirmation and reminders?
By email: the confirmation straight away and a reminder the day before. We don't send SMS or WhatsApp messages.
Can I still take bookings by phone?
Yes. You add them to the same diary, picking from the free times, so there's never overbooking.
At a restaurant, can several bookings be for the same time?
Yes. It counts people per sitting: a sitting is only full when bookings add up to its capacity.
Can I take a deposit or payment when booking?
Not yet. Bookings are free for customers.
Can I see bookings in Google Calendar?
Yes: subscribe to the address in Share in Google Calendar, on iPhone or in Outlook. It's view-only; changes are made in the diary.
How is customer data handled?
We only store what's needed to manage bookings and send the emails, in line with GDPR. The data remains yours.
Need help?
Our team answers by WhatsApp and email on working days.