AI Voice
Getting started with the AI Voice Receptionist
Learn what the Steevanz AI Voice Receptionist does, how it answers calls 24/7 in Portuguese and English, and what to prepare before you start.
On this page
The AI Voice Receptionist is a virtual receptionist that answers your business calls at any hour, in Portuguese or English. It answers common questions, takes bookings, transfers urgent calls to your team and sends you a summary of every conversation. It is a managed service: Steevanz sets everything up with you and keeps an eye on it, with support by WhatsApp and email.
What the receptionist does for you
- Answers calls 24/7, including out of hours, on bank holidays and during busy spells when nobody can get to the phone.
- Answers frequently asked questions: opening hours, address, parking, indicative prices, available services, cancellation policies.
- Takes bookings straight into your booking system or calendar, where an integration is available.
- Transfers urgent calls to a team member's mobile, following the rules you set.
- Sends summaries of every call by WhatsApp or email, with the caller's name, contact and reason for calling.
How it works, in broad strokes
Calls reach the receptionist in one of two ways: by forwarding the number you already use (for example, only when you are busy, don't answer or are closed) or through a new dedicated number. Either way, the caller hears a personalised greeting with your business name and speaks naturally, just as they would to a person.
When the call ends, you receive a summary. If the call needs a human, the receptionist transfers it or leaves a callback request for your team.
Who it is for
| Type of business | Most common use |
|---|---|
| Restaurants | Table bookings, opening hours, group enquiries, menu questions |
| Salons and beauty | Appointments, rescheduling, service prices, staff availability |
| Clinics | Appointment requests, admin information, routing urgent matters to the team |
What to prepare before you start
- A list of the questions customers ask most often on the phone, with the answers.
- Your opening hours, including exceptions such as bank holidays and closures.
- Access to your booking system or calendar, if you want the receptionist to take bookings.
- The mobile number that urgent calls should be transferred to.
- A decision between forwarding your current number or using a new one.
Next steps
Read the setup guide to see how we connect the receptionist to your phone, or book a demo to hear a sample call. You can also check the product page for pricing and features.
Need help?
Our team answers by WhatsApp and email on working days.