The problem
Replying to reviews matters, but it always gets pushed back
You know replying to reviews shows you care, but day to day there's no time. Replies pile up, negative reviews sit unanswered for weeks and, when you do reply, it's in a rush. Anyone looking up your business sees all of that.
- Unanswered reviews that look like you don't care
- Negative reviews spotted too late
- No clear view of what customers praise or criticise
