Waitlist troubleshooting

The customer wasn't alerted

1. With «Turn on alerts», Android phones and computers get a notification even with the page closed. On iPhone that only works with the ticket added to the home screen and opened from that icon (the page shows the steps); otherwise it only rings with the page open: suggest leaving an email.
2. With alerts on, «Send a test notification» on the ticket confirms the notification reaches that phone.
3. If the customer left an email, ask them to check their spam folder too.
4. Call them again from the «⋯» or call their number at the desk.

The QR code or NFC plate does not open the page

1. Check the QR code isn't damaged or catching glare.
2. For the NFC plate, NFC must be on in the phone (some Android phones have it off).
3. If it still fails, contact us: we'll check the programmed link.

The estimated wait is far off

Adjust «Minutes per turn» in the settings. The estimate also adapts by itself to the pace of the latest calls.

The call screen doesn't update

Check the TV or computer's internet connection and reload the page. For sound, tap «Enable sound» once.

The queue closed by itself

With «Open and close with opening hours» on, the queue closes at closing time. You can reopen it by hand at any time.