Configuring the AI Voice Receptionist

Almost everything about the receptionist can be tailored to your business. As it is a managed service, you don't need to touch technical settings: tell us what you want to change by WhatsApp or email and we take care of it. This page describes what can be configured and what we recommend.

Greeting and recording notice

The greeting is the first thing callers hear. It should be short, say your business name and, if calls are recorded or transcribed, tell the caller at the very start, as GDPR requires.

Hello, you've reached Example Restaurant. I'm the virtual assistant and this call may be recorded to help us improve our service. How can I help?

Voice and language

• Voice: choose between female and male voices with different tones. We listen to a few options with you during testing.
• Language: the receptionist speaks European Portuguese and English. It can start in Portuguese and switch to English when the caller speaks English.
• Tone: more formal for clinics, more relaxed for a café or bar. We adapt the wording to your style.

FAQs and business information

The receptionist answers based on the information you give us. The clearer and more up to date it is, the better the answers. Include opening hours, address and directions, parking, services, indicative prices, cancellation and lateness policies, and what to do in special cases (large groups, allergies, children, pets).

Bookings and appointments

If you use a compatible booking system or calendar, such as our online booking system, the receptionist checks availability and records the booking. Without an integration, it collects the details (name, contact, date, time, party size or service) and sends them as a request for your team to confirm.

Transfers and summaries

To see how all of this works day to day, read the usage page.