Online shop
Usage: changes and the monthly plan
How to request changes after launch, manage orders and what the monthly plan covers.
After launch, you don't need to touch anything technical: the monthly plan (€19 + VAT a month and 3% per sale) covers hosting, security and small changes.
Requesting a change
- Send a WhatsApp message or email saying what you want to change and where.
- Attach the new text, photos or a screenshot if it helps.
- We confirm the request and let you know when it's live.
What counts as a small change
| Included in the plan | Quoted separately |
|---|---|
| Changing hours, prices, texts or photos | New pages or sections |
| Swapping a service or a dish | A new language |
| Updating a notice or a campaign | New features (advanced forms, blog) |
The plan includes up to 1.5 hours of small changes a month. If a request goes beyond that, we tell you the price before going ahead.
Managing orders
- Every paid order reaches you by email and appears in the shop dashboard.
- Prepare the parcel, mark the order as shipped and add the tracking code: the customer gets it by email.
- Returns and refunds are handled in the shop or payment provider dashboard. We cover this in the training.
- With invoicing connected, the invoice is issued automatically for every paid order.
Monthly plan
- Hosting, security certificate, monitoring and backups.
- Security updates.
- Support by WhatsApp and email.
- No lock-in: cancel with 30 days' notice and we hand over the files so you can host elsewhere.
Need help?
Our team answers by WhatsApp and email on working days.