Troubleshooting the AI Voice Receptionist

Most issues come down to operator forwarding or out-of-date information. Before contacting us, check the points below. If the problem persists, send us a message with the approximate time of the call and the number you called from.

Calls are not reaching the receptionist

1. 1

   Check the forwarding status

   On many mobile lines, dialling *#21#, *#61# or *#67# shows whether that forwarding is active and to which number.

2. 2

   Check the destination number

   Make sure the number set up is exactly the one we gave you, with the right country code.

3. 3

   Make a test call

   Call your number from another phone, don't answer, and wait. If you hear the greeting, forwarding is working.

4. 4

   Contact your operator

   If the codes don't work, your plan may block forwarding or require it to be switched on through the operator's customer service.

The receptionist picks up too early or too late

With forwarding on no answer, the delay before the call passes to the receptionist is set by the operator. On many networks you can adjust it with a code such as **61*NUMBER**TIME#, where the time is usually a multiple of 5 seconds up to 30. Check with your operator whether your plan supports this.

Transfers are failing

• Make sure the destination mobile has signal and is not on do not disturb.
• Check that the mobile is not itself sending calls to voicemail too quickly.
• If the person on duty or their number has changed, let us know so we can update the rules.

I'm not receiving summaries

Check your spam or promotions folder and add the sender to your contacts. On WhatsApp, make sure you haven't blocked or archived the chat. If your number or email has changed, tell us so we can update it.

The receptionist gave a wrong answer

This usually happens when information has changed (hours, prices, menu) and wasn't updated, or when the question wasn't anticipated. Send us the call summary and the correct answer and we will fix it quickly.