Guest Guide
Troubleshooting the digital guest guide
What to do when a guest can't open the guide with a tap or when information is out of date.
On this page
The tap doesn't open the guide
- On iPhone XS and newer, just hold the top of the phone near the plate with the screen on.
- On Android, contactless (tap) reading must be switched on in settings. Many phones have it on already.
- Thick or metal cases can block the reading. In that case, guests use the QR code.
Some information is out of date
Send us the correction by WhatsApp or email. We update it within two working days. For urgent cases, such as a wrong WiFi password, tell us and we'll prioritise it.
The plate broke or went missing
We send a new one with the same address, so the guide stays the same. An extra plate for the same property has a small cost, shown in your quote.
The link was shared outside the property
The guide's address is private and impossible to guess, but a guest could save it. If you change the WiFi password or want a new address, tell us and we'll create one and rewrite the plate.
Need help?
Our team answers by WhatsApp and email on working days.