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Steevanz.

Online Bookings

Bookings troubleshooting

Fixes for common issues: no free times showing, the customer didn't get the email and the calendar not updating.

On this page

No free times show up

  1. Check online bookings are on in Settings and that there are opening hours for that day.
  2. Restaurants: the sitting may be full. Check how full it is in the Bookings tab.
  3. Services: check someone does the service and works that day (own hours).
  4. Minimum notice or a closed time also remove times.

The customer didn't get the email

Check the email on the booking and ask the customer to look in spam. The booking page always has all the details.

The phone calendar doesn't update

Subscribed calendars refresh from time to time (Google can take a few hours). The diary in the Bookings tab is always up to date.

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