Setting up the AI Voice Receptionist

Setup is done together with the Steevanz team and is usually complete within a few working days, depending mainly on the integration with your booking system. This page explains the two ways to connect the receptionist to your phone and the full process.

Choosing between forwarding and a dedicated number

Setup process

1. 1

   Kick-off call

   We talk about your business, the calls you receive, your opening hours and your transfer rules. Together we decide whether to forward your current number or use a dedicated one.

2. 2

   Send us the basics

   Send us your FAQs, indicative prices, services and policies. A simple document, photos of your menu or a list over WhatsApp all work.

3. 3

   Receptionist configuration

   We prepare the greeting, voice, answers and routing rules. If you have a compatible booking system or calendar, we set up the integration.

4. 4

   Test calls

   Before going live, we make test calls with you and adjust the tone, answers and transfers until you are happy.

5. 5

   Activate forwarding or the new number

   You switch on forwarding on your phone (or with your operator), or we start publishing the dedicated number. We check together that calls arrive correctly.

6. 6

   Follow-up in the first weeks

   We review the summaries of the first calls and fine-tune answers and rules. Any change can be requested by WhatsApp or email.

Common forwarding codes

On many mobile lines in Portugal (MEO, NOS, Vodafone, DIGI and others) forwarding can be switched on with the standard GSM codes. Replace NUMBER with the number we give you:

**21*NUMBER#   forward all calls
**61*NUMBER#   forward when unanswered
**67*NUMBER#   forward when busy
**62*NUMBER#   forward when unreachable
##21#          cancel forwarding of all calls
##002#         cancel all forwarding

Forwarding only out of hours

GSM codes have no schedule. If you want the receptionist to answer only out of hours, you can either switch forwarding on and off manually at closing and opening time, or use a phone system or operator service that supports time-based rules. Alternatively, the receptionist can answer all the time and apply different rules depending on the hour.

After setup

Head to the configuration page to see what you can customise. If something doesn't work as expected, see troubleshooting or contact us.