Getting started with the digital waitlist

The digital waitlist replaces the paper list at the door and the crowd in your entrance. Customers join the queue on their phone, follow their position and estimated wait and are alerted when their table or turn is ready.

How it works

1. Customers scan the QR code or tap the NFC plate at the entrance. Your team can also add them at the desk.
2. They type their name and, depending on the business, the number of people or the service. Email is optional.
3. They get a ticket on their phone: number, position and estimated wait, always up to date.
4. When a table or turn is free, your team taps «Call next». The customer's phone rings; those who switched alerts on get a notification even with the page closed, and those who left an email get an email too.
5. The customer comes straight to the entrance: the ticket shows until what time their turn is held.

What's included

• Join page and ticket on the phone, no app or account.
• Staff dashboard on phone, tablet or computer, with the «Call next» button.
• Call screen for a TV at the entrance (optional), numbers only.
• Poster with QR code and NFC plate for the entrance.
• Stats for the last 30 days: joins, served (and calls that closed on their own), walk-aways and busiest hours.
• Queue set up by the Steevanz team.
• Support by WhatsApp and email.

Next step: see how we handle the setup.