The problem
Customers love what you do, but they don't say so on Google
Most happy customers leave without writing a review. Not because they don't want to, but because it takes effort: open Google, search for the business, find the right button. Meanwhile, people searching nearby compare stars and review counts before choosing where to go.
- Asking for a review in person rarely turns into a written one
- A profile with few recent reviews looks less active than it really is
- Unhappy customers tend to write more than happy ones
